Privacy Policy

1. Introduction

This Privacy Policy explains how our VPN service collects, uses, transfers and protects your personal information when you use our websites, apps and other services (collectively, the "Services"). By using the VPN Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

We are committed to protecting your privacy and will process your personal information only in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information we collect

We collect the minimum amount of information needed to provide our Services. This may include:

Account information

Email address for account creation, communication and recovery of lost passwords.
Name, Telegram ID and username (where applicable).

Payment information (for paid subscriptions)

Payment amount, currency and date.
Partial bank card information.
Country and postal code for tax purposes.
Payer's email address for fraud prevention.

All payments are processed by our trusted partners, as stated in our terms of service. These partners have access to payment data solely to process payments and prevent fraud.

Communication data

Email data when you contact us for support.
Device information, where needed to resolve technical issues.
Limited online chat data (OS, browser type).

Usage data

Information about which services and features you use and how.
Website access logs (browser type, OS, referral URLs) to analyze and improve our site.
Crash reports and diagnostic data to improve the services.

3. How we use your information

We use your information to:

Manage your account.
Provide, maintain and improve our Services.
Process payments and prevent fraud.
Respond to support requests and resolve technical issues.
Analyze usage trends and measure advertising effectiveness.
Send important account notifications and marketing messages.

We do NOT sell, trade or transfer your personal information to third parties, except as described below:

To trusted service providers who help with payment processing, customer support, email delivery, analytics and advertising. These providers are bound by strict confidentiality agreements.
To competent authorities where required by law or to protect our legitimate rights. We carefully review each request and provide only the minimum necessary data.
To other companies within the VPN Service group to run daily business operations and maintain our Services.
In the event of a merger, acquisition or asset sale, in which case the acquiring entity will also be bound by this Privacy Policy.

5. Data retention

We retain your personal information only for as long as necessary to provide our Services and meet our legal obligations:

Payment information is stored for 10 years from the last payment for tax and accounting purposes.
Consent to marketing communications is valid for 3 years after your subscription ends or until you opt out.
Support request information is stored for 3 years after resolution, except for device data needed to resolve service issues (stored for a maximum of 6 months).

When information is no longer needed, it is deleted or anonymized.

6. Your privacy rights

Depending on your location, you may have the right to:

Access, correct, delete or request a copy of your data.
Object to or restrict certain data processing.
Withdraw consent to marketing communications.
File a complaint with your local data protection authority.

To exercise these rights, contact us using the details below. We will respond to verified requests within 30 days.

7. Security measures

We take the security of your data very seriously and use physical, technical and administrative safeguards in line with industry standards, including:

Encryption of data at rest and in transit.
Firewalls, access controls and intrusion detection systems.
Strict employee access policies and security training.

In the unlikely event of a data breach, we will promptly notify affected users and take immediate action to protect our systems.

8. International data transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your rights and freedoms. By using our VPN service, you consent to the transfer of your data as described.

9. Children's policy

Our VPN Service is not intended for use by children under 18. We do not knowingly collect the personal information of minors. If we discover that we hold data on a child under 18, we will delete it immediately.

10. Updates to this policy

We may update our Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of significant changes by email or via a prominent notice on our websites before the changes take effect. Your continued use of the VPN after changes means you accept the revised Privacy Policy.

11. Contacts

If you have questions about this Privacy Policy or our data handling practices, contact us: https://t.me/VolonxVpnManager